Singapore, October 1st 2022 - To celebrate the ending of a successful year 2022 and to show our appreciation to our customers, Herbal Pharm is launching their newest promotional campaign “Herbal Pharm MEGA WIN: Win the Grand Prize with us!” that rewards their esteemed customers with chances to win cash and other attractive prizes. From today until 31st December 2022, all customers who purchase on the Herbal Pharm website, App, or via hotline and retail outlets, have a chance to receive the “Mega Win” card,offering participants of up to $39,999 worth of prizes including Instant Cash & Lucky Draw prizes. One lucky customer will be picked to receive $5,000 Grand Cash, which will be announced during our Lucky Draw livestream event happening in January 2023 (final date subject to change).
How to participate:
● For every $125 spent on official Herbal Pharm channels, receive one Mega Win card. Promotion ends on 31 Dec 2022.
● Each Mega Win card is automatically entered into the Mega Win Lucky Draw to win $5,000 Grand Cash and other prizes.
● Every Mega Win card comes with a Scratch & Win section as well. Scratch the section for a chance to win $50 Instant Cash.
How to collect you Instant Cash
● If your card says “Congrats! You won $50 cash”, you are eligible to either redeem $50 cash or offset $50 from your next Herbal Pharm purchase.
● To redeem cash, present your original Mega Win card to our retail outlets at 8 Race Course Lane or 1008 Toa Payoh North #01-18.
● To offset $50 from your next purchase, visit our retail outlets above, or follow the instructions of our customer service staff when placing your next order via our hotline.
● You may not redeem Instant Cash via our online channels & App. Please read the Terms & Conditions for more information.
Lucky Draw winner announcement
● The winner of the Lucky Draw will be announced during a livestream event in January 2023. During the livestream, Herbal Pharm will draw out the lucky winners for the $5,000 Grand Cash prize and the other lucky draw prizes.
● Herbal Pharm may contact the lucky draw winners via phone call during the livestream.
● Further details on the event will be announced at a later date on the Herbal Pharm website and social channels.
How can you collect the Lucky Draw Prizes
● Herbal Pharm will contact all lucky draw winners to arrange for the prize collection.
● Please keep your original Mega Win cards until the Lucky Draw date, as you will need them to redeem your prize!
FAQ
What is the campaign period?
Campaign period to receive the Mega Win card is from 1st October 2022 to 31st December 2022.
What prizes can I win?
- $50 Instant Cash
- Lucky Draw Prizes:
- Grand Prize - $5,000 cash (1 Winner)
- Platinum Prize: $499.9 worth of products X (10 Winners)
What is the prize redemption period?
Customers may redeem their Instant Cash and Lucky Draw prizes from 1st October 2022 up until 31st January 2023.
Who is eligible to participate in the Mega Win promotion?
All customers who purchase through the official Herbal Pharm channels and are 18 years old and above are eligible to participate.
What are considered “official channels”?
Official channels include: https://www.herbalpharm.com.sg/, the Herbal Pharm Mobile App, our two retail outlets at 8 Race Course Lane or 1008 Toa Payoh North #01-18, and orders placed via phone call to our hotline numbers.
All other channels which are not listed above are not eligible to receive the Mega Win card.
How does the automatic entry work? How do I ensure that my card was entered into the lucky draw?
All Herbal Pharm Mega Win cards include a tear-out component for internal use (refer to image below). The tear-out component of the Mega Win card will be dropped into the Lucky Draw box when your order is being packaged. This way we ensure fair participation for our customers who can’t come down to our retail shops, and also minimise the chances that a card will be lost or misplaced before being put into the Lucky Draw box.
What do you mean by “multiple entries per customer allowed”?
Customers will receive a Mega Win card for every $125 spent on Herbal Pharm official channels. They can receive 2 Mega Win cards for $250 spent, 3 Mega Win cards for $375 spent, and so on. There is no limit to how many Mega Win cards one customer can collect. The more cards you collect, the greater the chance of winning the Grand Prize!
Will I still be eligible to win the Lucky Draw if my card won the Instant Cash?
Yes, all Mega Win cards are automatically entered into the Lucky Draw.
How will the winner be drawn?
All winners of the Lucky Draw will be drawn on a random basis.
How do you track the winners?
The invoice number will be indicated on every Mega Win card that goes into the Lucky Draw box. We will retrieve the customer details based on the invoice number. To verify the identity of the winner, we will check the matching serial number on their Mega Win card.
What happens if I lose or damage my card?
As per the Terms & Conditions below, lost and/or damaged cards are not eligible for redemption since we cannot verify that you are the true winner of the lucky draw. As such, please make sure to store your Mega Win cards in a safe location up until the date of the Lucky Draw in January 2023.
What happens to my Mega Win card if I make a refund of my purchase?
The Mega Win card issued and all eligible prizes (including Instant Cash and Lucky Draw chance) will be withdrawn if you refund on the purchase that earned the Mega Win card.
My question was not answered above.
Contact one of our friendly customer support staff at 6398 0888 or chat with us on the online form.
Terms & Conditions:
Customers will receive one Mega Win card for every $125.00 spent on official Herbal Pharm channels.
Herbal Pharm Mega Win cards will be issued only up until 31st December 2022.
Each Mega Win card is automatically entered to win up to $5,000 Grand Cash and other prizes (totaling up to $39,999) during the redemption period.
Each Mega Win card equals one entry in the lucky draw. Multiple entries per customer allowed. Lucky draw will be conducted in 2023. More details will be announced at a later date on our website.
Mega Win cards are not transferable between customers. Mega Win cards without Instant Cash prizes are not exchangeable for cash or refunds unless stated otherwise.
Instant Cash cards: customers can either redeem $50.00 cash, or be allowed to offset $50.00 from their next Herbal Pharm purchase. If the overall invoice value exceeds $50.00, the customer must pay off the remaining value. No partial redemptions available - if invoice value is less than $50.00, the remaining amount will be forfeited. Customers can either redeem cash OR product; no dual redemptions available. Instant Cash redemption valid until 31st Jan 2023. Any unredeemed Instant cash prizes will be forfeited.
The original Mega Win card must be presented upon redemption at our retail outlets or via phone call. Instant Cash offset is available via phone call or in the below retail outlets during working hours. Instant Cash redemption is only available at the below outlets during working hours. No redemption available via website, marketplace, mobile app or any third-party retail store orders.
● 8A Race Course Lane Singapore 218735
● 1008 Toa Payoh North #01-18 Singapore 318996
Customers who are uncontactable within 7 days of the lucky draw will automatically forfeit their reward and Herbal Pharm Pte Ltd will draw a new winner. Herbal Pharm Pte Ltd reserves the right to refuse redemption to any customer who refuses to comply with any of the states Terms & Conditions.
Herbal Pharm Pte Ltd is not responsible if a card is lost, stolen, damaged or destroyed, and no replacement will be provided in these circumstances. Damaged, defaced, lost or torn cards will not be considered valid for instant cash reward collection.
Herbal Pharm Pte Ltd reserves the right to amend any terms and conditions without prior notice.
