Herbal Pharm applies a flat delivery rate of $5 for all orders below $40 islandwide.
Orders of $40 and above can enjoy free delivery within Singapore.

Important Information

• Herbal Pharm is not responsible for any delay in shipment due to: incorrect shipping address or phone number input by the customer, unpredictable weather disruptions (such as rain or thunderstorm), or delivery driver not being able to reach the customer.

• Customers who are not home and have requested for delivery can opt to have our driver leave their parcel in a safe place and send them a picture via WhatsApp.

• Customers must communicate that they agree to this option when placing the order with the respective sales representative, or when communicating with the driver.

• Herbal Pharm is not responsible for any damaged or lost items after the parcel has been left and photo proof has been sent to the customer.

Delivery Schedule:

• For orders placed by 12PM, you can receive your products on the same day between 1-5PM. 

• For orders placed by 4.30PM, you can receive your products on the same day between 6.30-10PM. 

• Orders placed after 4.30PM will be delivered on the following working day. 

• Saturdays & eve of PH deliveries are between 1PM and 5PM. 

• No delivery on Sundays & PH.

Specific Delivery Timings:

• Specific delivery timings must be arranged by the customer through Grab or LaLaMove only. Herbal Pharm is not able to provide exact timings for delivery.

• All Grab and LaLaMove deliveries are not eligible for “cash on delivery” and must be paid in full through credit/debit card or bank transfer before delivering. 

• Herbal Pharm bears no responsibility for any delays, mistakes, damaged or lost items that occur during Grab or LaLaMove’s services. 

Cash On Delivery:

• Our delivery drivers can accept cash on delivery. Please prepare exact change.

• Our drivers are not required to carry with them change for bills larger than $50. Please communicate prior to delivery if you would need change of $50 or higher.

• In accordance with Section 13(4) of the Currency Act, Herbal Pharm announced that our drivers cannot accept more than $5 in coin form as payment in a single transaction. Any amount equal to or higher than $5 must be in paper bills. 

• Under the Currency Act (Cap. 69) (CA) , all coin denominations can be used by a customer to make payment, up to a limit of 20 coins per denomination for each transaction. For more information, visit the MAS website.

• No debit/credit cards or PayLah/PayNow/QR code payment is accepted during delivery.